Frequently Asked Questions
How do I place an order with TopmaQ?
There are three ways you can order with TopmaQ:
- Ordering Online – If you need help ordering online, click here.
- Phone Order – Call us toll-free on 0508 867 621.
- Mail Order – If you have a copy of our catalogue, you can use the order form at the back of the catalogue and post or email the order to TopmaQ.
Which forms of payment do you accept?
We accept Visa, MasterCard credit cards and EFTPOS direct debit card payments via the website. If you don’t have a credit card, please call us toll-free on 0508 867 621 and we can advise you about other methods of making payment. If purchasing in store, you can pay by cash, credit or EFTPOS debit card.
What shipping options are available?
We use PBT Couriers or PBT Transport to deliver orders throughout New Zealand. Goods are shipped after payment has been confirmed and should be delivered within 2-4 business days. If you prefer, you can pick up your order from your nearest Head Chef store (find your nearest store). If you have any questions on how much it will cost to have your order delivered, call us toll-free on 0508 867 621. We do not ship internationally.
When will my order arrive?
Orders are usually despatched within 24 hours of receipt of payment. Actual delivery times will depend on your location. You will receive an order confirmation and a shipping notification email. Use the tracking details on the shipping notification email to trace your order. Please refer to the terms and conditions section – clause 5 for details about dealing with shortages, transit damage or loss in transit. Call us toll-free on 0508 867 621 for assistance with delivery problems.
Can I view the product in person before purchasing it?
Of course! If there is an item on our website which you’d like to view in person first, give your nearest Head Chef store (find your nearest store) a call to check that it’s in store.
What if the product I have ordered is out of stock?
If the product you order is out of stock we will be in touch right away to advise when stock is likely to be available, to offer an alternative or if no alternative, provide a refund.
Can I return goods?
You can return goods up to 30 days from the date of purchase, but the following applies. Goods must be returned to Head Chef at the buyer’s cost with proof of purchase. Goods will be accepted for return only if unused, in original condition and in the original packaging. If accepted, you can elect to receive a store credit for the full purchase price. For full details of our returns policy, click here
Can I exchange a product?
We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can return it. For full details of our returns policy, click here.. You can exchange it for a product of the same type, but different colour or size. Please contact us toll-free on 0508 867 621 to arrange an exchange.
Are my details secure?
Are my credit card details secure?
Yes, we use eWAY to deliver bulletproof online security—managed and monitored by real people—and backed by robust PCI DSS compliance.
How do I change my password?
You need to be logged in to change your password. Click here to log into your account.
What happens if I forget my password?
Click here and enter your email address. Your password will be emailed to your email account.