There are three ways you can order with TopmaQ:
We accept Visa, MasterCard credit cards and EFTPOS direct debit card payments via the website. If you don’t have a credit card, please call us toll-free on 0508 867 621 and we can advise you about other methods of making payment. If purchasing in store, you can pay by cash, credit or EFTPOS debit card.
We use PBT Couriers or PBT Transport to deliver orders throughout New Zealand. Goods are shipped after payment has been confirmed and should be delivered within 2-4 business days. If you prefer, you can pick up your order from your nearest TopmaQ store (find your nearest store). If you have any questions on how much it will cost to have your order delivered, call us toll-free on 0508 867 621. We do not ship internationally.
Orders are usually despatched within 24 hours of receipt of payment. Actual delivery times will depend on your location. You will receive an order confirmation and a shipping notification email. Use the tracking details on the shipping notification email to trace your order. Please refer to the terms and conditions section – clause 5 for details about dealing with shortages, transit damage or loss in transit. Call us toll-free on 0508 867 621 for assistance with delivery problems.
Of course! If there is an item on our website which you’d like to view in person first, give your nearest TopmaQ store (find your nearest store) a call to check that it’s in store.
If the product you order is out of stock we will be in touch right away to advise when stock is likely to be available, to offer an alternative or if no alternative, provide a refund.
You can return goods up to 30 days from the date of purchase, but the following applies. Goods must be returned to TopmaQ at the buyer’s cost with proof of purchase. Goods will be accepted for return only if unused, in original condition and in the original packaging. If accepted, you can elect to receive a store credit for the full purchase price. For full details of our returns policy, click here
We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can return it. For full details of our returns policy, click here.. You can exchange it for a product of the same type, but different colour or size. Please contact us toll-free on 0508 867 621 to arrange an exchange.
Yes, we use Paymark. Paymark from their beginnings in 1989, have grown to become New Zealand’s leading payments provider, processing over 75 per cent of all our nation’s electronic transactions.
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