Frequently Asked Questions
Frequently Asked Questions
We carry as many common wearing parts on the shelf as possible, eg blades, bladders, cables, belts etc.When a part is required is not stocked we will source these direct from the manufacturer by sea or air freight.
Of course! If there is an item on our website which you'd like to view in person first, give your nearest TopmaQ store (find your nearest store) a call to check that it's in store.
If the product you order is out of stock we will be in touch as soon as possible to advise when stock is likely to be available, to offer an alternative or if no alternative, provide a refund.
Lowprice Lockdown items are indicated by the black and white hexagon with a yellow key symbol. This selection of products have been permanently marked down to super competitive prices. We actively monitor our competitors on these products and do our best to make sure you are receiving the best value for money. Because these prices are so low they are normally excluded from any and all promotions we run. To view the full list of Lowprice Lockdown Items click here.
You can return goods up to 30 days from the date of purchase, but the following applies. Goods must be returned to TopmaQ at the buyer's cost with proof of purchase. Goods will be accepted for return only if unused, in original condition and in the original packaging. If accepted, you can elect to receive a store credit for the full purchase price of the item or a Refund less a 10% restocking fee.
We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can exchange it. You can exchange it for a product of the same type, but different colour or size. It must be exchanged in New condition and original packaging. Please contact us toll-free on 0508 867 621 to arrange an exchange.
After placing your order you will receive a confirmation email and you can pick-up immediately during our operating hours.
PLEASE NOTE: If you are paying by Internet Banking or Farmlands Card, please wait for your order confirmation email.
Due to the size and nature of our product, we typically will pick your order on arrival.
- If your order has a large number of items, please call ahead so we can pre-pick your order.
- If you purchase an item that is showing low stock, please call ahead to confirm stock availability.
Your order number or email address will allow us to find your order in our system.
Please also bring a valid form of photo ID to present if requested (Drivers Licence, Passport, etc).
Yes, you can. Please contact the store directly after you place your order to arrange.
This is not available from the website but yes, if you contact the store directly this may be an option.
We do not transfer stock between stores but can transfer from our Head Office Warehouse in Christchurch (subject to size and availability).
- Due to the size of some of our products a charge may apply.
- Store transfers for click and collect are available at the destination store manager's discretion.
- Payment of goods is required before a transfer is arranged.
- Store transfers typically can take anywhere between 1-3 weeks.
During Sales & Promotions, we typically will have some dispatch delays due to increased order volumes. Most orders affected by delays should dispatch within 2-3 working days. The majority of orders should process unaffected either the same or the next business day. Unless urgent, during these periods please only get in touch with our customer service team if your order takes longer than 5 business days to dispatch and/or 10 business days to arrive. We apologise for any inconvenience caused and thank you for your patience.
TopmaQ delivers all across New Zealand. Nationwide to home and business addresses including most rural locations.
We ship by Courier and Transport Trucks all across New Zealand. If you are ordering large goods it may be wise to check you have facilities to unload your goods at your delivery destination or contact us to organise an alternative delivery method.
TopmaQ delivers all across New Zealand. Nationwide to home and business addresses including most rural locations. All orders are generally shipped the same or next business day however during sales or busy holiday periods please allow up to an additional 2 working days for your order to be dispatched.
- Nationwide 2-4 business days, Allow an extra 1-2 business days for rural addresses.**All shipping time frames are estimates only.
- Nationwide 3-5 business days, Allow an extra 2-3 business days for rural addresses. **All shipping time frames are estimates only.
NOTE: Please check the "Are there currently any shipping delays?" to see if there are any delays in addition to the times specified above.
When we have shipped your order, you will receive a notification email with tracking links to track your goods. If some time has passed and you have not received an update on your order please check your Email's Spam/Junk folder before contacting us, as from time-to-time customers have reported their emails ending up there.
If your order is very large or your delivery address is in a remote area additional charges may be required. If this is the case an Online Sales Representative will contact you. Deliveries to some rural areas and outlying islands (Chatham Island, Stewart Island, Waiheke Island, Matakana Island, Great Barrier and D'Urville Island) will incur additional costs and are excluded from free shipping offers. Free Shipping promotions will exclude Everyday Low price Lockdown and Clearance Products. Further exclusions may apply.
We offer charge/credit accounts for customers with a three month purchase history of over $500 per month. We try and price everything at trade pricing so are unable to offer credit terms unless there are consistent purchases. We do offer Credit Card, Direct Credit, Laybuy, Farmlands and more: https://www.topmaq.co.nz/payment-options
Online payment methods include:
- Visa, MasterCard cards (This includes Gem Visa & Q Mastercard),
- EFTPOS debit cards
- Direct credit / Internet banking payments
- Laybuy (more info)
- Genoapay (more info)
Credit, EFTPOS debit card or Farmlands.
We are no longer able to accept cash.We can also take your order over the phone just call 0508 867 621